I Did it! And it felt so good!
It's been a few weeks but I NEEDED retribution.
For two reasons, First I really like that nail salon
and also to clear the air and let the owner know I felt
she was unjust in her charging me for the
botched job! So today, before i went in for
a manicure, I called and I said the following.
"Hi Sara, I need to talk to you. I would still like to continue coming to your salon,
as a matter of fact, I would like to come in for a manicure today, but I have
to tell you I think It was totally unfair that you charged me for
my eyebrow waxing when I am so unhappy with them. It was difficult
to express my dissatisfaction because of how emotional Kim was but From one
business woman to another Sara, I think you should give me a credit".
She was so nice and said 'I am so sorry, Yes, after you left,
I realized I shouldn't havecharged you" Come in, please come
in I will take off the money".
Well, When I went in, instead of taking the $8 off of my $10. manicure
She instead insisted I accept a gift certificate for a free pedicure.
(which is valued at $22.) She hugged me and apologized again
and The visit was pleasant and comfortable. WHo Said confrontation
is difficult?? was that me? It felt so good to be assertive and stand up
for an injustice. (It WAS also helpful that emotional Kim was off from work
10 hours ago