Oooh interesting… I found my very old drafts folder. Here’s a bitch fest that I guess after I wrote it I decided it was too bitchy to publish… sheeshhh. This new lucy doesn’t care that old lucy felt bad to be bitchy .. let it ride baby!
1. Not showing up!
everyone can slip up sometimes and I am a very understanding person if someone forgets their appointment ONCE. But THREE times?? NO. A precious Sat. morning time slot is VERY in demand.You just took money out of my pocket.There were several clients interested in this spot, while I am now having an unwanted coffee break. The best is that I've texted you your appointment time.. Just take a look..it's there. Not like a business card that you can misplace.
Why is it a Dr. can Charge you if you don't give him 24 hours notice, yet hairdressers have to eat this loss?? Well.. this very perturbed hairdresser says 3 strikes you're out! It's time to Find a new stylist or at least offer to pay for the time slot!
2. Being consistently Late!
If you're scheduled for a color and cut.. the color takes 15 min. if you're 10 min. late, You've really missed that appointment. You've made the next client have to wait and you've pissed off the one that will have a scissor near your face. It's really disrespectful to your hairstylist. If your appointment is at 10 am.. that means you should be sitting int the chair at 10 am. Pretend your appointment is at 9:30 and move your ass. I take a lot of pride in the fact that I DON'T keep you waiting. I have this timed beautifully. Don't mess with my system! And for those who think.. well just tell everyone their appointment is really 9:45 for a 10:00, I've tried that .. it's unfair to me to try to remember who my slow pokes are.. Also then the prompt people are made to wait unnecessarily. How many times I've RUSHED my 10 min. lunch break to be ready for you and you stroll in 15 min. late. RUDE! I've heard EVERY excuse imaginable but my favorite is NO excuse at all. no apologies at all.
I'll usually say.. Oh I thought you maybe forgot your appt.... "oh am I late?"
PAH-LEASE!
3. Not having enough money to pay! This one is my favorite. You know you have an appointment. You know how much it costs.
I can't even count the number of times I've heard.. "I'll have to send you a check" " I have to run to the bank" "I forgot my checkbook"
"OH I just went to the store" and my favorite of all.. Well I know you don't like when I am late so I couldn't stop at the ATM AND be on time" REALLY?? Well I am not the bank! AND I was counting on eating this week.
One client bought shampoo the last time she saw me but didn't have enough to pay for it. "I'll just drop off a check in your mailbox".. WELL.. she must have changed hairdressers because that was 3 years ago. What should I have done? hunt her down for the 20 bucks?? She just left a message and wants to make an appointment with me. Hmmm. not even sure what I'm doing about this one. Don't want to CUT my nose to spite face but I really don't want her as a client. If I owed you $5. I wouldn't sleep until I payed you back.
ON the brighter side...I do still love what I do. I love the knowledge I get from my people. I love my people. I care about my people. I really do. I also feel I not only helping them feel good about themselves outwardly, but I so often feel like their therapist and am helping in other ways too. MOST of my clients are loving and loyal and fun and considerate and respectful. I consider them my friends first. I take their secrets very seriously and have NEVER betrayed their trust in me. I often times cry after hours over the troubles I am told throughout the day. I send them cards and texts of my concern. Reassuring them that I am here for them. Many people are suffering emotionally. Listening to others problems takes its toll on my heartstrings. Hunching over the chair takes its toll on my back neck and hips. Standing all day pains my legs feet and ankles.
NONE of these pains however can equal the aggravation frustration and anger I feel from the few who are just pains in my ass.
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