I will tell you what ELSE is new ( and frustrating) this week...Well.... it's happened again... I lost my cool in yet ANOTHER frustrating phone conversation with yet ANOTHER arrogant, indifferent receptionist at ANOTHER doctors office. If you read about the Last time this happened, you may be thinking I'm ready for the Psych. ward. (You may be right.) but just know this... I always start out extremely polite. I always try to maintain a civilized demeanor. I am reasonable and speak courteously. UNTIL.... Their attitude starts... Until a RECEPTIONIST starts dictating what is emergent care and what isn't. Even then... I didn't curse! but at one point.... when she started dictating bogus New 'New Year' rules about referrals taking 48 hours and If it doesn't go through My son will be charged by the specialist... Well.... The sailor in me.... Just Jumped in and drowned her. I'm not proud of saying things like "this is fucking ridiculous" and "Who the hell are you, to tell my son his infected toe wasn't an Emergency"? It is so out of character from who I used to be just a few short years ago. I would always maintain what I considered appropriate, decent vocabulary. I don't know what happens to us as we age... Appropriate no longer seems important. Getting my point across does! Nothing like obscenities to let a snooty asshole know just HOW dissatisfied pissed you are! To get the whole picture of what she heard.... You should know the conversation was a few days ago, when my voice was still all squeaky and raspy from my cold. As commanding as my words were, hearing them in this puny barely audible whispery scream, must have sounded... well 'fucking ridiculous' to her. In the end, I called my insurance company and verified that her information was indeed bogus (or misinformed.) I found out my sons visit to the specialist was Definitely considered Emergent care and would be covered. I found out it has ALWAYS taken 48 hours to process a referral, but as long as she dated it correctly, it's fine.
I called Miss Snooty back a couple of times, but could only get an answering machine ( thank-you very much Caller-ID) In my message, I told her what The insurance co. said. I told her, I thought she should know this so she can give the next patient THE CoRRECT information. Believe it or not I had calmed down a bit.. and also Told her, that I apologized for my language but I was understandably a bit frustrated by her indifference. So now... I need to call her again!... I think I have a sinus infection and want to see the doctor! I have a feeling I will receive Quite a cold reception, and I will plan on bringing a very, very long novel as I don't expect to be taken in too promptly. It is amazing the control this person gets just for sitting behind that sliding glass window. She is like the fucking wizard of HMO's. Wish me luck!
Posts
